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What does your connection is not secure mean?

When BitTube browser connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, the browser stops connecting to the site and will show you an error page with the message, Warning: Potential Security Risk Ahead.

Click the "Advanced" button to view the error code and other information about the error. Common errors are described in this article.

Note!

Some links in the following text link to the Firefox resources as the BitTube browser is based on Mozilla same processes apply.

What to do if you see these errors?

If you see a Warning: Potential Security Risk Ahead message, you may:

  • Contact the website owner and ask them to correct their certificate.
  • Click Go Back (Recommended), or visit a different website.
  • If you are on a corporate network or using antivirus software, reach out to the support teams for assistance.

After viewing the error code and other information about the error, click the Accept the Risk and Continue button to load the site at your own risk. This will add a security exception for the website certificate.

Warning! Do not proceed to the website unless you understand the reasons for the security warning. Legitimate public sites will not require you to add a security exception for their certificate. An invalid certificate can be an indication of a web page that will defraud you or steal your identity.

MOZILLA_PKIX_ERROR _ADDITIONAL_POLICY_CONSTRAINT_FAILED

This error indicates that the website's certificate has not complied with security policies in Mozilla's CA Certificate Program. Most browsers, not just BitTube, do not trust certificates by GeoTrust, RapidSSL, Symantec, Thawte, and VeriSign because these certificate authorities failed to follow security practices in the past.

The owners of the website need to work with their certificate authority to correct the policy problem. Mozilla's CA Certificate Program publishes a list of upcoming policy actions affecting certificate authorities which contains details that might be useful to the website owners.

For more information, see the Mozilla Security Blog post, Distrust of Symantec TLS Certificates.

SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE

The certificate will not be valid until date (...)

The error text will also show the current date and time of your system. In case this is incorrect, set your system clock to today's date and time (double-click the clock icon on the Windows Taskbar) in order to fix the problem. More details about this are available in the support article How to troubleshoot time related errors on secure websites.

SEC_ERROR_EXPIRED_CERTIFICATE

The certificate expired on date (...)
This error occurs when a website's identity certification has expired.

The error text will also show the current date and time of your system. In case this is incorrect, set your system clock to today's date and time (double-click the clock icon on the Windows Taskbar) in order to fix the problem. More details about this are available in the support article How to troubleshoot time related errors on secure websites.

SEC_ERROR_UNKNOWN_ISSUER

The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.

MOZILLA_PKIX_ERROR_MITM_DETECTED

The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.

MOZILLA_PKIX_ERROR_MITM_DETECTED is a special case of the SEC_ERROR_UNKNOWN_ISSUER error code when a man-in-the-middle attack is detected.

You may have enabled SSL scanning in your security software such as Avast, Bitdefender, ESET or Kaspersky. Try to disable this option. More details are available in the support article How to troubleshoot security error codes on secure websites.

You may also see this error message on major sites like Google, Facebook, YouTube and others on Windows in user accounts protected by Microsoft family settings. To turn these settings off for a particular user, see the Microsoft support article How do I turn off family features?.

ERROR_SELF_SIGNED_CERT

The certificate is not trusted because it is self-signed.

Self-signed certificates make your data safe from eavesdroppers, but say nothing about who the recipient of the data is. This is common for intranet websites that aren't available publicly and you may bypass the warning for such sites. More details are available in the support article How to troubleshoot security error codes on secure websites.

SSL_ERROR_BAD_CERT_DOMAIN

BitTube browser does not trust this site because it uses a certificate that is not valid for that particular site. Information sent over this site could be at risk, so the best thing for you to do is contact the website owners to correct the problem.

SEC_ERROR_OCSP_INVALID_SIGNING_CERT

The site is not configured correctly and failed a security check. If you visit this site, attackers could try to steal your private information, like passwords, emails, or credit card details.

The issue is with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Corrupted certificate store

You may also see certificate error messages when the file in your profile folder that stores your certificates cert9.db has become corrupted. Try to delete this file while BitTube browser is closed to regenerate it:

Note: You should only perform these steps as a last resort, after all other troubleshooting steps have failed.
  1. Open your profile folder:

    Click the menu button

    Fx57menu

    , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open.

    • Under the Application Basics section, click on Open Folder. Your profile folder will open.
    Note: If you are unable to open or use BitTube browser, follow the instructions in Finding your profile without opening BitTube.
  2. Click the browser menu

    Fx57Menu

    , then click Exit.

  3. Click on the file named cert9.db.
  4. Press Delete.
  5. Restart the browser.
Note: cert9.db will be recreated when you restart the browser. This is normal.

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